Benefits of Teller Automation
with Teller Suite

Studies have shown that teller automation can be effective in increasing the number of transactions a teller can perform per hour or per day, thereby reducing the overall branch cost per transaction.

Other studies have shown the customer satisfaction and retention are improved by enhancing the teller's ability to accurately and efficiently handle transactions, quickly respond to customer inquiries, and by reducing the amount of time customers wait in line.

Teller Suite incorporates all these factors in its design and delivers benefits that can directly affect the bank's per-transaction costs and customer satisfaction, including:

Performance and Productivity

Teller Suite enhances teller productivity and efficiency through its use of an easy to learn and easy to use standard Windows user interface, high performance transaction processing engine, and lightning fast response time.

Other Teller Suite capabilities enable faster end-of-day balancing, enhanced problem research capabilities, and automation of tasks such as check printing and the filing of Currency Transaction Reports.

Enhanced Customer Service

Features such as the on-line host interface, CTR reports, Savings Bond redemption calculator, check printing, cash dispenser support, and loan payment and deposit interest calculators are designed to enhance teller productivity and provide additional "value added" customer services.

Combined with the ability to access current customer and account information using built-in Teller Suite inquiry capabilities (or host terminal access software running on the same teller workstation PC), these tools enable tellers to handle more customer requests and deliver additional customer services without leaving the teller window, resulting in faster and more efficient service.

Enhanced Management Control

Teller Suite provides enhanced management control through its use of the real-time Branch Manager monitoring and reporting capabilities, its Architect customization features, and its Administrator Utility security features.

Built-in cash management and audit features provide automatic tracking and control of teller cash. All teller cash activity, ending cash, and over/under conditions are reported and maintained indefinitely in the permanent transaction history archive.

On-line operation further enhances management control and reduces the your bank's overall exposure to risk by automatically verifying and validating customer transactions against current account information and balances.

Branch Manager reporting provides statistical information used to monitor teller productivity and analyze transaction activity volumes and customer service response times across various time periods. This information is useful for monitoring teller performance, staffing and workload planning, and for analyzing branch customer transaction activity.

Industry Standard Technology

Teller Suite is designed for performance, stability, and easier integration and sharing of application data. The use of industry standard technology protects your investment against future obsolescence.

Teller Suite's use of Windows standards provides tremendous flexibility in choosing workstation hardware, transaction printers, and branch servers and networks. The Windows operating environment provides the ability to deploy other customer service and productivity tools using the same standard PC workstations.

Reduced Maintenance and Support Costs

For banks with older, proprietary teller systems, maintenance and support of these systems is increasingly expensive if not impossible to obtain. Replacing obsolete proprietary equipment with PC based systems using current standards and technology reduces associated maintenance and support costs and eliminates down-time related to the lack of replacement parts or qualified service technicians.

Use of standard PC based workstations throughout the branch also allows deployment of other applications and eliminates the need for multiple special purpose terminals at the branch.

Facilitate Future Expansion and Standardization

Future expansion, such as adding new tellers or opening a new branch location, is greatly simplified with the ability to purchase standard off-the-shelf hardware for teller workstations.

Banks using older proprietary teller terminals or DOS based systems experience increased maintenance and support overhead. The resulting lack of standards makes training and end-user support more difficult and further complicates implementation and integration of new systems and software.

Standardizing on one PC based system at all locations eliminates these problems and gives your bank greater flexibility in deploying new teller workstations or re-deploying retired teller workstations for other applications. Cross training of temporary or floating tellers is also greatly simplified.

Reduced Training Requirements

Teller Suite's intuitive graphical user interface and other features such as built-in interactive help library and extensive teller prompts reduce training requirments for new tellers.

Our experience proves that Tellers who are familiar with their job responsibilities and who have had some exposure to Windows or PC based applications can be trained to operate Teller Suite in less than four hours.

Ease of Installation and Setup

Teller Suite is distributed on CD-ROM with standard Windows installation and setup utilities, reducing the time and complexity involved in installing the software on teller workstation PCs.

The teller workstation installation/setup program can be copied and run from the network server, eliminating the need to handle installation media at each workstation. Client PC configurations and printer setups can be created one time and distributed to each workstation over the network.

Teller Suite's Architect tool includes a fully operational sample transaction set that works right out of the box. It can be easily modified to match your bank's operating procedures and policies.